Questions, answered

Attach the hook to your pet's collar D-ring, right where a regular leash goes. When you need it, hold down the lock button and pull out the length of cord you need; release the button and the cord locks at that length. To rewind, hold the same button and turn the thumb wheel.

Just clip the hook onto the collar's D-ring, the same place a regular leash attaches.

Yes. It's designed to clip onto the D-ring of all collar types: chain slip, metal prong, martingale, harness, and everyday strap collars.

Winding the cord and locking the hook back into the casing takes seconds once you've seen it done, and it's worth learning: a properly secured hook protects the leash from chewing and preserves your warranty. This 49-second video shows the technique.

Attach the Emergency Leash to the D-ring of the collar. This short video shows exactly where.

Training collars have more than one ring, and it matters which one you clip to. This video shows the correct ring for this type of collar.

The cord only comes out when you deploy it. The rest of the time it's wound inside the case with the hook locked in, fastened at the collar where there's nothing loose to chew. This video shows how to lock the hook into the case.

The cord is made of Kevlar™ fiber, five times stronger than steel by weight. We tested it for four years during development and have yet to break one. A 160 lb dog is well within what it holds.

Yes. The lock button is spring loaded: the cord only unwinds while you press and hold the button. Release it and the cord locks at that length.

It can't pay out cord on its own: the spring-loaded lock button must be held down the entire time for any cord to be dispensed. And the cord is only 28 inches total. It's not meant to replace your regular leash, just to get your pet (or a stray) to safety when you don't have one with you, so there's never slack out unless you brought it out.

Safety was the number one design concern. The leash won't self-deploy: the lock button must be pressed and held the whole time for any cord to come out. And at 28 inches total, the cord is only long enough to walk a pet to safety. It's out only when you bring it out.

No need to worry about rope burn. Unlike auto-rewind retractable leashes, nothing moves unless you're pressing the lock button, and you control your pet by holding the molded case, never the cord itself. Rewinding is manual with the thumb wheel, so there's no fast-moving cord to catch skin.

We thought about that a lot during design. The case is molded to fit your hand, with rounded edges that stay comfortable even when the leash is being pulled hard. The handlers in this video are working trained K9s, no gloves.

Salt and sand are hard on anything mechanical. After a beach day, take the leash off the collar, fully deploy the cord, and rinse the cord and case thoroughly in clean fresh water. That quick rinse clears salt residue and trapped sand, and with this simple habit the leash will give you years of service.

Yes, a 90-day limited warranty covering manufacturing defects. Two things void it: chew damage to the outer case (no material stands up to a bored pet's chewing, which is why securing the hook properly matters, see "How do you properly wind and secure the hook?" above) and attempting to repair the leash yourself. Products must be returned for a refund; return shipping labels and shipping fees aren't covered. For a claim, contact support@emergencyleash.com.

Email support@emergencyleash.com and we'll walk you through the return process.