FAQ

How do you prevent the dog from chewing on the leash's case?
The only time when the leash is deployed is when it's in use. When not in use, the leash is securely wound up inside the leash's case and fastned to the dog's collar. This is so the dog can't chew on it. See video below on how to lock the hook inside the leash's case:

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How do you properly use Emergency Leash on a Strap or Halter Collar?.
It is very important that you attach the Emergency Leash on the D-Ring of the collar. See video below.

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How do you properly use Emergency Leash on a Pinch, Choke & Lead Collar?
It is very important that you attach the Emergency Leash on the correct ring on this type of training collar. See video below:

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How do you properly wind and secure the hook?
It is very important to learn how to properly wind and secure the hook into the casing.

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How strong is it and is it strong enough to hold my 160lb dog?
Our cord is made of Kevlar fiber that is 5X stronger than steel. We've tested the cord over the past four years and still have yet to have it break on us.

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How do you put it on the collar?
Just attach the hook on the collar's D-Ring.

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Will it fit on my existing collar?
The Emergency Leash is designed to clip on to the D-Rings of all collar types, such as Chain Slip Collars, Metal Prongs, Martingales, Harness and Everyday Strap Type Collars.

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How does it work?
Attach the hook to the collar's ring where a normal leash would attach. In case of an emergency situation where you do not have a normal leash around to control your pet, simply pull the leash by holding down the lock button to unwind the cord. To wind up the cord, hold down the lock button and manually turn the rewinding thumb wheel.

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Can saltwater and sand damage it?
Anything exposed to saltwater will corrode. Anything being packed with sand will eventually stop working. If the Emergency Leash is exposed to saltwater or sand, when returning home simply remove the Emergency Leash from your pet's collar, then fully deploy the cord and thoroughly rinse the unwound cord and leash's body in clean freshwater. This will remove salt residue and any clogged sand, and if this easy and quick preventive maintenance is performed after a visit to the beach, the Emergency Leash will continue to give you years of service well into the future.

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SAFETY RELATED QUESTIONS:

Does Emergency Leash have a lock that prevents the cord from accidentally deploying?
Yes, it does have a lock button that will prevent the leash from unwinding. To unwind the cord, just press and hold down the lock button while pulling on the cord. To lock the cord to a desired length, simply release the pressure on the lock button and the cord will remain locked at that length.

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What if it gets caught on something?
First, this leash doesn't self-deploy. The lock button is spring loaded and must be pressed down and held down the entire time for any cord to be dispensed. Second, the leash is only 28” total. It’s not meant to replace your regular leash but rather for those times when you need a leash to get your pet (or a stray) to safety but don’t have a leash with you. The lock ensures the leash will only be out when you bring it out and the shortness ensures you have only enough leash to get the dog to a safe location.

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Isn't this a choking hazard?
Safety was our #1 concern while designing. First, it won't self-deploy. The lock button is spring loaded and must be pressed & held down the entire time for any cord to be dispensed. 2nd, the leash is only 28” total. It’s not meant to replace your regular leash but for times when you need a leash to get your pet (or a stray) to safety but don’t one with you. The lock ensures the leash will only be out when you bring it out and the shortness ensures you have only enough leash to get the dog to a safe location. Here's a video of how to dispense the cord...you'll see it can't happen "by accident"

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Will the cord cut or burn your finger's skin?
No need to worry about rope burns. The Emergency Leash isn't an auto-rewind like many of the leashes out there. To deploy the leash, you press and hold the lock button. The cord should never be grasped, wrapped around any body parts or held while attached to the pet. The leash's handle should always be grasped or held when controlling the pet. When you release the button, the leash locks at that length. To rewind the leash, you press and hold that same lock button and turn the thumbwheel. The cord is only 28” long which is just enough for a tall person to walk a small dog to safety. Since the leash is only out when you bring it out, is only long enough to control your pet, and winds back into the case manually, the risk of a burn is extremely remote.

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Won't this little case be impossible to hold an excited or aggressive dog?
We thought about that quite a bit while designing the leash, knowing there'd be times when the pet owner is dealing with a very rambunctious or excited pooch. The leash was molded to fit well in your hand and rounded edges that are quite comfortable to hold, even when the leash is being pulled on...ask these guys...they are working with trained K9's and no gloves, see video below:

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Does it come with a warranty?
Yes, our product is backed up with a 90 day warranty from any defects in manufacturing.

Emergency Leash Is Extremely Durable, But "NO" Material Can Stand Up To A Bored Pet's Chewing.
If Emergency Leash's Outer Case Is Bitten Or Chewed, It's 90 days limited warranty will be voided. Limited warranty only covers manufacture's defects. Product(s) must be returned for a refund. Note: Emergency Leash does do not provide return shipping labels and cannot refund shipping fees.
To Preserve Your Leash's Warranty, Please Watch This Short 49 Second Instructional Video:

https://youtu.be/YNjYmNse-gs

Attempting to repair the leash yourself will void the warranty. Please contact support@emergencyleash.com if you have problems.

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Do you accept returns?
Please contact support@emergencyleash.com for more information on returns.

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